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Frequently asked questions

We are unable to provide refunds on any service that has been completed. All providers are independent contractors with their own business. If they are unable to solve the issue then please contact us at office@localhealinghouse.com and we will look for a solution. However, to be considered for a replacement service, the provider needs to be notified about the situation within 15 minutes of their start time. Any service that goes beyond 15 minutes is ineligible for a replacement service.

We require a 24 hour cancelation notices for a full refund of the unused service unless illness, traffic issues, or an emergency. We will be happy to reschedule your appointment. 3 cancelations within a 6 month period will result in the profile being removed from the system.

It is our goal to provide short notice services. However, as a growing company we may not be able to meet demands of non-members with short notice appointments. We do charge a $25.00 fee to non-members for short notice appointments (within 24 hours). Please be aware that short notice appointment can not be canceled due to the cancelation policy.

Safety first is our goal and it is why we put so much energy into hand selecting service providers. We do a background check on their state issue license, their insurance policy, and we have a one-on-one interview which requires a letter of recommendation, and a photo ID verification. We are not a tech firm. We are a private health and wellness concierge service.

We plan to roll out health and wellness membership with different levels of participations from weekly services to monthly services.

- No Credit Card Processing Fee
-No Short-Notice Booking Fee
-Discount on services provided (TBA upon level)
-Book anywhere in the world including hotels (were ever we are in operation)
-Mix and Match any services we have to offer.